Phiten : Everything we do, we do for your health

Additional Info

Additional Information to share

Recently, we have received several emails and even 'customers' who came with imitation necklaces to Phiten shop and voicing their complaints or asking for repair. They have either bought from the Internet (via different various websites) at lower price or even much lower than Japan selling price or via friends from Japan (not sure if it is from actual Phiten shop). Their complaints are mainly on the quality and effects of the imitation products. One fact that surely disturbed Phiten MY team is that we can't do much as the 'customer' did not get from the proper channel and the users rarely understand the uniqueness of Phiten vs others.

In this Section, we would like to encourage Phiten lovers or first time buyer to be aware of the 'traps' and be wise. We are hopeful that more 'casualties' would step out and allow us to share something about their experience and their regrets in getting the products through those improper channel. (Note: Today, they might sell Genuine... Tomorrow, they might sell and mix with imitation)
Everything We Do, We Do for your Health!
- Yours Sincerely
Phiten Health Advisors


Experience 1 - Josiah Tang " I bought a 3Line sport necklace for my gf and an X50 limited edition for myself recently from a popular internet seller in Malaysia as the seller offer at slightly lower price than Phiten Shops in Malaysia. It's good to save some money! However, I used the X50 for only 1.5 weeks and find the clip broken. As I felt that it is after all Phiten products, I went to Phiten Sunway Shop to lodge a complaint. The staffs are very helpful to see how they can 'glue' the parts although they knew that the necklace is not purchased from Phiten shop (as Phiten MY have not launched the products). However, they also knew that it might be imitation as the quality of the necklace is inferior. They showed me another necklace and I can feel the difference immediately. In the end, I have decided to throw my 'X50 necklace' and got a X30 necklace. At least I can be sure that what I am putting on is really a Phiten necklace. I would like to share with all of you that we might think that we can save money, we might end up spending more. Anyway, a lesson to learn and I got no regrets. I truly appreciate the staffs effort in explaining patiently and letting me know the truth. Keep it up."- Josiah josiahtang@yahoo.com.sg (edited by Alp on some parts but the main content remains same)

Experience 2 - Anonymous " It really take me a while to decide to share this but i hope that this is a warning to others. I heard from friends that the Phiten necklace is good for migraine problem and is not something that will cause harm. I have heart problem and is very selective of products to use. I wrote email to Phiten and they mentioned that Phiten is not a stimulator and hence i decide to get one. One of my colleague linked me to another website and it is selling from OEM manufacturer. Price is about 30% of Retail price. I bought 1 'phiten' necklace from that non-official website. When i wore the necklace, i felt my heart is pumping very fast and very discomfort. I vomited. I called up Phiten shop and they said that it is unusual. I went to the OEM website to find that the 'phiten' necklace is using germanium, magnet etc. I knew that magnet is a stimulator and I can't use it. I went to check Phiten MY official website and found that the 'phiten' necklace I bought is not what genuine Phiten necklace is - Phiten necklace use only titanium that goes through its unique technology to promote natural healing. I bought 1 Phiten necklace and bracelet from Phiten shop. I got no problem wearing it and I must say that my condition has improved."

Experience 3 - Known as Mr Tan (reported by our Staff Jerry) - updated 23April There is a customer who is a pacesetter members who bought a 'phiten necklace' from a marathon event booth operated by PowerBar agent at only RM60 (a few months ago). He was told to purchase as his friend told him that it is cheap. For curiosity sake, he called up Phiten shop to find out the actual price (RM145). He start to wonder the big difference and decided to make a trip to Phiten sunway shop for verification. Our staff looked at the product and immediately tried a demo using Mr Tan's 'phiten necklace' and his own necklace. When Mr Tan was trying the demo, his expressions tell it all... All he said is " FxxK....X @!% &*^$@......" (for at least one minute) and claimed that he is actually silly. Eventually, he bought several products from Phiten shop that day.

Experience 4 - Reported by our Staff Sap (updated 23 April) A 'customer' came to Phiten sunway shop trying to find and compare price of the D11 Limited Edition Darvish Yu X50 necklace. To his dismay, we do not carry this product. Fortunately, we have the Red Black limited edition sample and when we compare, the 'customer' agree that it is like kids toy. The material is finished in very bad quality fabric and the clip is silver and bigger than original with the string soft and thicker. We could not identify microtitan ball in the necklace by inspection. The 'customer' later booked a Limited edition X50 from us but left disappointed with his 'toy'. ALP STAND: We really feel sorry for such 'customers' but at the same time, there is nothing we can do as it is the consumer's choice to get from cheaper channel. We understand the anxiety of customers to get the newest products that is not available in Malaysia till later date. But is it worth to get earlier when it might not be trustworthy and end up with something 'not functionable'??? We will try our best to ask Japan for international availability support and please note that our price is as such with controlled and advised pricing by Japan.

Experience 5 -Reported by our Staff Galtsen (updated 4 May 2009) There is a customer recently visited Phiten 1-Utama shop who wore 'X50 necklace'. Upon inspection, we found out that it is 'fake'. The seam is not original, the 'microtitan ball' is surely some fake rubber. Bought from website (www.lelxxx.com) at RM55.

Experience 6 -Reported to Alp via Email (told disclosure of identity) - Updated 4 May 2009 A 'customer' has sent us an email recently in End April 2009 on the following case that he would like to share to avoid others falling into the same 'trap'. Customer Case: Customer to be known as 'JJ' JJ bought a Sport Edition Necklace on a currently very active internet seller in March at about RM20 lower than PHITEN MY price. He was happy with the service and the products. He continue to get another X50 necklace and still happy with it. When he bought the 3rd X50 necklace, he think that the quality is not as good and the first one...so he 'secretly' bring it to Phiten Shop to check and he realised that it is 'FAKE' JJ Intention: JJ has wrote us this email to tell us to share about his experience that we can't really trust the Internet seller. ALP STAND: Just be aware that people get greedy along the way. When you get genuine, it does not mean that you will get the same in the next batch.

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